Many questions about shipping do not arise at the moment of checkout, but gradually during the waiting period.
These Shipping Terms are organised according to the stages where questions most commonly occur, making it easier to find the relevant information at different points in the process.
Shipping services are currently available within Australia only, including but not limited to the following regions:
New South Wales (NSW), Victoria (VIC), Queensland (QLD),
South Australia (SA), Western Australia (WA),
Tasmania (TAS), Australian Capital Territory (ACT), Northern Territory (NT).
Whether a specific address is serviceable is subject to the options available at checkout.
The total order amount is displayed in full on the checkout page and typically includes:
Product price
Shipping fee (if applicable)
Australian GST (10%)
Standard shipping fee rules are as follows:
Orders A$0.01–A$59.99: Shipping fee A$5.99
Orders A$60 and above: Free shipping
Once the order is placed, additional charges generally do not apply.
An order enters the processing stage once payment has been successfully recorded.
Processing time is calculated based on the payment time:
Payments completed before 18:00 (AU local time):
Processing usually begins the same day
Payments completed after 18:00:
Processing begins on the next business day
Public holidays or non-working days may affect processing start time
Before dispatch, the preparation process typically includes:
Inventory and product condition checks
Packaging and reinforcement
Creation of shipping and tracking information
This stage generally takes 1–3 business days.
After dispatch, the order enters the shipping stage.
Estimated delivery time is typically 6–15 business days.
Actual delivery times may vary depending on destination, logistics routes, or temporary fluctuations.
Delivery is usually handled by established logistics providers such as DHL, UPS, or FedEx.
Carrier selection is based on the delivery address and shipping conditions.
Once your order is dispatched, you will typically receive a notification containing:
Order number
Payment summary
Shipping and carrier information
You may also visit the Order Tracking page on the website and enter your order number along with the email address or phone number used at checkout.
When receiving your package, we recommend that you:
Check the outer packaging for visible damage
Take photos or videos if any abnormalities are found
Note that acceptance by another person on your behalf is generally considered successful delivery
Shipping decisions are based on order records and logistics status
Accurate and complete address information is essential for successful delivery
Once an order has entered the shipping stage, changes are usually limited
These Shipping Terms do not affect your rights under applicable law.
If you have questions about delivery status or shipping procedures, please contact us using the details provided on the website.
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