Return Exchange Policy

Return  Exchange Policy

1. Typical Scenarios for Return & Exchange Requests

Returns and exchanges are not a natural extension of the transaction process; they usually occur after the product has been delivered and physically inspected.
A request arises when the user identifies a discrepancy between the product and their expectations, prompting a re-evaluation of whether the current process needs adjustment.

This Return & Exchange Policy is intended to explain how the process is generally understood and handled once such situations occur, without pre-determining any outcomes.

2. “Within 30 Days After Delivery” Time Reference

From the date the order status is marked as delivered, a return or exchange request may be submitted within 30 days.
This time frame is used solely to determine whether the process remains operable for assessment, and does not directly correspond to specific outcomes.

3. How Return & Exchange Requests Are Evaluated

Requests are typically assessed holistically, rather than based on a single piece of information. Considerations include:

• Whether the product’s current condition corresponds with the reported issue

• Whether the issue was identified during reasonable inspection or normal use

• Whether the information provided supports verification of the actual situation

Whether the request proceeds to the next stage usually depends on the completeness of the overall information, rather than any single factor.

4. Communication Method for Submitting Return & Exchange Requests

To submit a return or exchange request, please contact us through the communication channels provided on the website.
It is recommended to include the following information to help clarify the situation:

• Order number

• Description of the issue

• Supporting images or videos

Requests are generally reviewed within a reasonable processing period, and subsequent steps are determined based on this evaluation.

5. Refund Timing and Policy Guidance

Once the return or exchange process is complete and enters the refund stage, the refund is generally processed via the original payment method, and is expected to be credited within 3–7 business days.
Different payment methods may involve variations in display timing or processing speed.

For more details regarding refunds, please refer to the Refund Policy page.

6. Understanding Costs and Responsibility

In handling returns and exchanges, the focus is typically on whether the issue itself is valid, rather than attributing blame.
The following factors are generally considered collectively, rather than used as sole grounds for judgment:

• Marks from reasonable inspection or product handling

• Packaging changes caused by external factors during transportation

• Differences in timing or manner of feedback submission

These factors are intended to aid understanding of the overall situation, not to determine responsibility directly.

7. Responsibility Statement (Boundary of Understanding)

In the evaluation of returns and exchanges, the following situations are typically assessed objectively, rather than being considered the user’s responsibility:

• Minor changes observed during normal inspection or confirmation

• Non-subjective impacts caused by logistics, handling, or environmental factors

• Unintentional omissions or delays during information submission

• Differences in product condition perception leading to varied descriptions

This clarification is intended to explain the perspective of evaluation, not to pre-assign responsibility to any party.

8. Scope of This Policy

This Return & Exchange Policy explains the general handling logic of return and exchange requests.
It does not guarantee outcomes for any individual order, nor does it replace real-time order status or related information displayed on the website.

When interpreting and applying this policy, users should consider the order page, process stages, and relevant policies to form a comprehensive understanding.