This Refund Policy explains the general logic followed when processing returns, exchanges, and refunds after an item has been received.
A refund is not an independent action, but a possible outcome of after-sales processing, and must be considered in the context of the specific circumstances.
Customers may submit a return or exchange request within 30 days from the date of item receipt.
This timeframe defines the window for applications and does not guarantee any specific outcome.
The process for returns and exchanges generally follows these steps:
Submit a request via email or phone, providing the order number, payment proof, reason for return or exchange, and supporting materials such as photos or videos to illustrate the issue.
Upon receipt, the support team will review the request within 1–3 business days. If the request is accepted, feedback will be provided through the original communication channel along with the designated return address.
If approved, the item must be sent to the specified address for receipt.
Upon arrival, the item will be inspected to verify its condition. If the inspection confirms the information provided, the case will proceed to the refund or exchange stage.
Approved refunds are generally processed via the original payment method.
The time it takes for the amount to appear in your account is indicative and may vary depending on the payment channel or financial institution processing times.
During the return, exchange, or refund process, the following situations are typically considered without assigning direct fault to the user:
Appearance or packaging issues caused by transportation or logistics;
Minor traces resulting from normal inspection or reasonable opening of the item;
Communication inconsistencies caused by information differences or misunderstandings;
Delays or procedural changes resulting from factors beyond the user’s control.
These clarifications define the scope of processing and do not constitute a determination of liability.
This Refund Policy should be read in conjunction with the Return & Exchange Policy, Shipping Policy, and related service rules to form a complete framework for after-sales handling.
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